Our Privacy Policy has been developed as a continuation of our commitment to combine quality products and services with integrity when dealing with our customers. The Policy is aimed at assisting you in understanding how we collect, use and safeguard the private information you provide to us and to aid you in making informed decisions when using our site, our products and services. 

We guarantee that all customer information, including names, shipping addresses, phone numbers and email addresses will not be sold, shared or exchanged with anyone for any reason whatsoever. We do no collect or store any credit card information. Phone orders are not accepted. 

Shipping Policies

Products will be shipped within 2 or 3 business days. U.S. holidays, Saturdays and Sundays are not counted as business days. All orders are shipped with "Delivery Confirmation". World of Innovation Inc. is not liable for any "missing" shipments with a UPS "Delivered" status. If you did not receive a package with a "Delivered" status, please contact your local UPS Service. Business days are Monday through Friday.

All overseas orders are shipped via USPS Global Priority mail and should arrive at your door within 4 to 5 business days. A country's Customs Department can influence planned delivery schedules. A confirmation email will always be sent to you to confirm your payment and shipping information.

Products

We offer only genuine Laguiole products. As require by US law, the name of the manufacturer and the country of origin are engraved on each items. A certificate of authenticity will accompany each product.

Quality Control

All Laguiole knives are individually inspected, cleaned and lubricated prior to shipping.

Telephone Orders

If you have any difficulty placing your order online, please send us an email to [email protected]. We do not accept orders by telephone. 

Returns policies

If for ANY reason you are unsatisfied with your Laguiole product, we will refund your purchase within 30 days of receipt of your items (less your or our shipping costs) with no questions asked and say a warm ‘thank you’. We undertake to provide the same care with your return as we did with your original purchase. Broken items must be reported to us within 48 hrs of receipt.

Please contact us to arrange any return. The customer pays for the return shipping charges. All items must be sent via insured mail and with delivery confirmation. Please note that any product returned showing signs of usage, alteration or damage in any way cannot be accepted.

Terms and Conditions ( Legal )

World of Innovation Inc. shall, under no circumstances, be liable for any loss of use, revenue or profit, direct or indirect damages arising from or connected to the resulting sale. Our liabilities are limited only to the cost of any defective material or part. Acceptance of any order or contract by World of Innovation Inc., acknowledgment or commencement of performance is expressly conditional upon the purchaser's consent to the terms and conditions below even though no reference may be made thereto at the time of such acceptance. World of Innovation Inc. expressly objects to any additional or different terms than those set forth herein. Unless otherwise modified in writing, the terms and conditions and policies located on this page apply and supersede all prior or contemporaneous representations, discussions, correspondence or agreements between the parties.

Guarantee of FREE* replacement or repair

All Laguiole knives offered on our website carry an unlimited lifetime guarantee. This guarantee is only offered by the manufacturers through us and will last until the French Forge stops offering it. Please contact us before making your purchase if you are unsure of our guarantee to you. World of Innovation Inc. and/or our manufacturer of the Laguiole products will not replace items that show obvious signs of neglect or wilful damage.

Credit Card Fraud Policy

World of Innovation Inc. takes the matter of credit card fraud extremely seriously. We co-operate completely with local, state and federal law enforcement officials in apprehending groups or individuals carrying out credit card fraud.

Whether it be in-state or across state lines, credit card fraud is a FEDERAL crime that will be investigated by the FBI and appropriately prosecuted by the Department of Justice. In accordance with the law, we are required to report any such abuses and we willingly comply with that accord.

Our company will supply all information obtained concerning fraudulent orders to those appropriate officials who will then pursue the required investigation and prosecution of any criminal action taken by offending parties. Once the criminal case has been completed, a separate civil case is then actioned against the offending party to recover all and any costs and/or damages (financial and/or otherwise) that is incurred by our company.

We also take the security of our ordering system seriously and any attempt to illegally use a credit card will be reported immediately.

Government agency partnerships. Our payment provider (PayPal) co-operate with and share investigative information with the FBI and other law enforcement agencies.

Information Mailings

We may send you information from time to time about new products or promotions that we believe you will find of value. You may request to stop receiving mailings by sending an email message to [email protected]

Sales Tax

A sales tax of 8.25% is added to all orders shipped within the state of Texas.

Currencies

We charge our customers in US dollars.

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